Select your language
Suggested for you
Select your currency
Select your language
1) ABOUT US AND HOW TO CONTACT US
Safet-Travel.com, owned by Safe T Travel Co., Ltd, a limited company with its Thailand office address at FL 12A, 2922/212 New Petchaburi Rd, Khwaeng Bang Kapi, Khet Huai Khwang, Bangkok 10310, is a website (“Website”) and mobile application (“App”)
To contact us, please email or telephone Safet-Travel’s Customer Support Team (“Customer Support Team”) at [telephone number] or [email]. For more information on contact details, please visit https://safet-travel.com/ . You can also use the “Support Form Services ” on our Website.
2) ABOUT THESE TERMS
Our Website or App assists you in gathering travel information and determining the availability of travel products and services. It also allows you to book flight tickets, hotels, restaurants, car rentals, airport transfers and attraction tickets (“Travel Products”) provided by third party suppliers (“Suppliers”). The availability of Travel Products may vary depending on what country you are booking in. We also provide customer support services for bookings made on our Website. These Terms and Conditions apply to these booking services.
When you book a Travel Product, your booking is also subject to the relevant Supplier’s terms and conditions (e.g., the airline’s or the hotel’s terms and conditions). It is important that you read and understand those terms and conditions, as they form a separate legal agreement between you and the relevant Supplier. There is more information on this in each of the Travel Product sections below. If there are any inconsistencies between the Supplier’s term and conditions and these Terms and Conditions, these Terms and Conditions shall apply.
Different terms and conditions (such as cancellation and change of booking) apply to different Travel Products, these will be made available to you during your booking process and form part of these terms. You should read them carefully before booking.
These Terms and Conditions also tell you the rules for using our Website, App, including the content standards that apply when you upload content to our Website/App, link to our Website/App or interact with our Website/App in any other way.
By using our Website/App for booking any Travel Products with us, you confirm that you accept these Terms and Conditions including any relevant Supplier’s terms and conditions; and that you have agreed to comply with them. We recommend that you read these Terms and Conditions carefully (in particular section 10 on liability) and print a copy for future reference. If there is anything within these Terms and Conditions that you do not understand, please contact our Customer Support Team details set out in Section 1.
You warrant that you have a capacity to enter into a legally binding contract (including being at least the required age to have capacity in your country) and that you will only use our Website/App to make legitimate reservations.
If you are booking Travel Products for a number of individuals, the first listed individual will be responsible for (i) providing accurate information on the other individuals; (ii) reviewing and accepting these Terms and Conditions on behalf of others and ensuring that they comply with this Terms and Conditions including relevant terms and conditions; (iii) ensuring accurate details in the booking confirmation and contacting us immediately if any of the details are incorrect; and (iv) paying the full price of the booking and any additional charges in relation to the booking.
We may amend these Terms and Conditions from time to time. We will note the date that amendments were last made at the top of these Terms and Conditions, and any amendments will take effect upon posting. Whenever using our Website/App, you are responsible to ensure that you have acknowledged and understood the Terms and Conditions applicable at time of usage.
3) RULES WHEN USING OUR WEBSITE or APP
WE MAY MAKE CHANGES TO OUR WEBSITE OR APP
We may update and change our Website/App from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
WE MAY SUSPEND OR WITHDRAW OUR WEBSITE OR APP
Our Website is made available free of charge.
We do not guarantee that our Website/App, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website/App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
The provision of our Website/App is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our Website not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and cyber attacks of any forms.
You are responsible for utilizing the necessary equipment (including but not limited to an appropriate device and internet connection) and ensuring that all persons who access our Website/App through your internet connection or device are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.
YOUR ACCOUNT DETAILS
You warrant that all account information entered into Website/App by you is true, accurate, current and complete.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms and Conditions.
If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us using the Customer Support Team contact details in Section 1 of these Terms and Conditions. In this situation, if you have saved your payment details to your account, you will also contact your payment account provider in order to reduce any losses that may occur. We shall not be liable for any loss or damage resulting from your failure to maintain confidentiality of your user identification code or password.
HOW YOU MAY USE MATERIAL ON OUR WEBSITE OR APP
We are the owner or the licensee of all patents, copyright, trademarks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our Website. All such rights are reserved.
You may print off copies, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website or App must always be acknowledged.
You must not use any part of the content on our Website/App for commercial purposes without seeking permission to do so from us or our licensors.
If you print off, copy or download any part of our Website/App in breach of these Terms and Conditions, your right to use our Website/App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
WE ARE NOT RESPONSIBLE FOR WEBSITES OR APP WE LINK TO
Where our Website/App contains links to other sites and resources provided by third parties, they are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US
This Website/App may include information and materials uploaded by other users of the Website/App, including discussion forums, and review services. This information and these materials are not verified or approved by us. The views expressed by other users on our Website/App do not represent our views or values. We expressly exclude our liability for any loss or damage arising from the use of any interactive area by the users in contravention of our content standards below.
You may lodge a complaints about information and materials uploaded by other users by contacting our Customer Support Team using the details in Section 1 of these Terms and Conditions.
PROHIBITED USES
You may only use our Website or App for lawful purposes. You may not use our Website or App:
CONTENT STANDARDS
These content standards apply to any and all material which you contribute to our Website or App (“Contribution”).
The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
We will determine, at our discretion, whether a Contribution breaches the content standards.
A Contribution must:
A Contribution must not:
We have no obligation to post your Contributions, and we reserve the right in our absolute discretion to determine which Contributions are published on our Website or App.
RIGHTS YOU ARE GIVING US TO USE MATERIAL UPLOADED BY YOU
When you upload or post content on our Website or App, you have granted us a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of and display such content in connection with the services provided by the Website/App and across different media, including the use of such content to promote the Website/App and/or other associated services. You also grant us the right to take legal action against any infringement of your or our rights in the content. To the extent possible, you have expressly waived any and all “moral rights” (including rights of attribution or integrity) that may subsist in your content and agree that you have no objection to the publication, use, modification, deletion or exploitation of your content by us.
If you believe that any of the content of our Website breach your intellectual property rights, please contact our Customer Support Team using the details in section 1 of these Terms and Conditions.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our Website. You are responsible to ensure proper antivirus software is used on your end.
You must not misuse our Website/App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.
RULES ABOUT LINKING TO OUR WEBSITE
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Website in any website that is not owned by you.
Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
We reserve the right to withdraw linking permission without advance notice.
4) GENERAL BOOKING TERMS (APPLY TO ALL TRAVEL PRODUCTS)
DETAILS AND PRICE
You confirm that all details provided by you when making your booking (such as name, ID details, contact details, payment details and dates) are accurate and complete. In an event we are notified by you of any error or incorrect details entered into the Website/App by you, we will use our best effort in assisting you to resolve such error or incorrect details. However, you acknowledge and agree that we cannot guarantee that the Supplier will permit this, in particular where a change could amount to a change in identity. In any event, you agree that we shall not be liable to you for any incorrect details.
We advertise a large number of Travel Products and we try hard to ensure that the advertised price is always accurate. However, we cannot guarantee the content in relation to the Travel Products on our Website/App to be free from error. In the event where errors should reasonably have been apparent to you, we reserve the right to cancel the booking or (if agreed by you) change the price. If this happens, we will contact you.
BOOKING PROCESS
When you make a booking with us, make sure you have read the Terms and Conditions before making payment. Once your booking is completed, you will receive a confirmation email from us. You agree to check the details in the booking confirmation and to contact us immediately if any of the details are INCORRECT. More information on Flight , Hotel , Restaurant , Rental Car， Activity, Tour Package or Tour Guided service’s booking confirmations is in the relevant Sections below.
We will assign a unique booking number to your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
When using our booking services you shall not:
All bookings for Travel Products are subject to availability at the time of booking. We try hard to make sure that our Website and App are kept up to date, but we do not guarantee that any of the Travel Products on our Website or App will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Travel Product you have sought to book with us is not available.
PAYMENT AND CURRENCY
When you book a Travel Product, the terms of payment will be made clear to you during the booking process. In some cases, some bookings require you to prepay online, some require you to pay at the time of using the Travel Product (for e.g., when you check-in at a hotel). If any sum is not paid in full in accordance with the terms of your booking, we may cancel your booking immediately.
Exchange rates are calculated in real time. When you prepay online, you will pay the exact amount shown on the payment page. However, if you are paying in a different currency, the provider of the account you pay with may use an alternative currency rate which you are responsible for confirming. Your account provider may also charge you a fee for international payments. You acknowledge that when you pay at the time of using the Travel Product (for e.g., when you check-in at a hotel) the exchange rate may have changed between the time of booking and the time of payment.
If you encounter a problem when you submit your payment, please do not submit the payment again. You can confirm whether your booking was successfully made by contacting us using the Customer Support Team details in section 1 of these Terms and Conditions.
Any refunds will be paid back to the original payment method, unless we agree otherwise. The date that any refund will be paid into your account is subject to the provider of your account, but usually will be between 14-30 days from the cancellation date.
We take the security of your personal and payment information seriously and have robust measures in place to ensure that such information are kept safe.
TRAVEL PREPARATIONS
It is your responsibility to ensure that you have appropriate insurance and the required travel documents for your trip. This includes (but is not limited to) your passport/national ID card, visas, and medical documents (such as proof of vaccinations).
By offering Travel Products to or in a particular destination, we are not advising or confirming that you can travel to and/or around that destination without risk. You are responsible for checking for any travel warnings or restrictions at the destination you are travelling to and/or around, both before you book and before you travel.
It is your responsibility to ensure that you shall obtain any vaccinations required for your trip, and to follow any medical advice you have received.
5) FLIGHT TERMS
AIRLINE’S TERMS AND CONDITIONS
As highlighted under Section 1 of these Terms and Conditions, your booking is also subject to the relevant Supplier’s (in this case the airline’s) terms and conditions. These can generally be found on the airline’s own website. If there are any inconsistencies between these Terms and Conditions and the airline’s terms and conditions, for e.g. where you have selected a cheaper flight ticket that cannot be changed or refunded, these Terms and Conditions will apply. If you have any questions on the terms and conditions that apply to your flight ticket (for e.g. on the change/cancellation/baggage allowance rules), you can directly contact our Customer Support Team (using the details in Section 1 of these Terms and Conditions) as part of our customer support services.
BOOKING PROCESS
Once payment is confirmed, you will receive a “Confirmations” email from us. You agree to check the details in the email and to inform us immediately if any of the details are incorrect. We shall use reasonable endeavors to issue your flight ticket within the time frame we notified you of during your booking process, and as set out in the “Confirmations” email. If your flight ticket is not issued within this time frame, please contact Customer Support Team using the details in section 1 of these Terms and Conditions.
When your flight ticket is issued, you will receive a “Flight Booking Confirmed” email from us which will also include your travel itinerary and an e-receipt. In the case you have selected a cheaper flight ticket, it may take longer than usual for your flight ticket to be issued, but it will be issued no later than 72 hours before your flight is scheduled to depart. If you book a flight ticket within the 3 days before the flight is scheduled to depart, your ticket will be issued 72 hours before departure. In both cases, we will have highlighted this to you during your booking process.
When you check-in for your flight, your flight ticket will be in the form on an e-ticket.
We will assign a Safet-Travel.com booking number to your booking and tell you what it is in your “Confirmations” email. It will help us if you can tell us the Safet-Travel.com booking number whenever you contact us about your booking. When your flight ticket is issued, we will also provide you with the airline’s booking reference (or similar) in the “Flight Booking Confirmed” email. If your “Flight Booking Confirmed” email does not contain this information, please contact Customer Support Team using the details in Section 1 of these Terms and Conditions.
CHANGING OR CANCELLING YOUR BOOKING
We will have provided you with information on your rights to change or cancel your flight ticket (and any associated fees) during your booking process; you may have selected a cheaper flight ticket that cannot be changed or refunded. This information forms part of these Terms and Conditions and should be read carefully before finalizing your booking. You can also find this information via a link in your “Flight Booking Confirmed” email or by logging in to your account on our Website/App and viewing your booking details. If you are unsure whether your flight ticket permits changes and/or refunds for cancellation, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions.
Where your flight ticket permits changes and/or refunds for cancellation, you can request this in the booking details section when you log in to your account on our Website or by contacting us using the details in Section 1 of these Terms and Conditions.
If you do not have a Safet-Travel.com account, you must register to become our members prior to using any of our services.
When your flight ticket permits changes, the flights that you can change to may be limited by the airline or the third party flight ticket provider, and so all of the options on our Website may not be available to you. We will provide you with information on the available options when we receive your request to change your flight ticket.
If your flight ticket is changed or cancelled by the relevant airline, generally that airline’s terms and conditions will apply. Please directly contact our Customer Support Team (using the details in Section 1 of these Terms and Conditions) and we will help as part of our customer support services.
IMPORTANT FLIGHT INFORMATION
Where possible we will provide you with information on:
applicable to your flight ticket during your booking process, however you should always check the relevant airline’s website for details.
For information on:
you should check the relevant airline’s website for details, as different airlines may have different policies or rules.
If you would like to order special meals and/or services via us, please contact us using the details in section 1 of these Terms and Conditions. You can also contact us if you have any questions on how to book infant/child tickets.
It is your responsibility to ensure that you allow sufficient time for check-in, passport control and security checks after you arrive at the relevant airport terminal. You are responsible to prepare the required travel documents for your trip (such as your passport/national ID card and visas) before travelling.
Please be aware that your flight tickets must be used in the sequence set out in your travel itinerary, otherwise the relevant airline may not allow you to check-in or board the plane. For e.g., if you do not use your outbound flight ticket, the airline may not allow you to use your return flight ticket. You should check the relevant airline’s website for details, as different airlines may have different policies or rules.
6) HOTEL TERMS
HOTEL’S TERMS AND CONDITIONS
As highlighted under Section 1 of these Terms and Conditions, your booking is also subject to the relevant Supplier’s (in this case the hotel you are staying in) terms and conditions. These can generally be found on the hotel’s own website. If there are any inconsistencies between these Terms and Conditions and the hotel’s terms and conditions, for e.g. where you have selected a cheaper room that cannot be changed or refunded, these Terms and Conditions will apply. If you have any questions on the terms and conditions that apply to your hotel booking, you can directly contact our Customer Support Team (using the details in Section 1 of these Terms and Conditions) as part of our customer support services.
BOOKING PROCESS
We shall use reasonable endeavors to issue your hotel booking confirmation within the time frame we notified you of during your booking process. If your hotel booking confirmation is not issued within this time frame, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions. For many of our rooms, confirmation is instant. As soon as your booking is confirmed, we will email you to notify you of this and from this point onwards, your room is guaranteed. If we are unable to confirm your booking, we will provide you with a full refund.
If, after your hotel booking has been confirmed, you contact the hotel directly and they cannot locate your booking, please do not worry. Your booking is still guaranteed; the hotel may not have your personal information until closer to the booking date. If you have any concerns, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions.
CHANGING YOUR BOOKING
If you changed your mind and would like to change your booking for whatever reasons. You may cancel your existing booking and rebook a new one.
Before you cancel your booking please read the following “CANCELLING YOUR BOOKING” policy
CANCELLING YOUR BOOKING
We will have provided you with information on your rights to cancel your hotel booking (and any associated fees) during your booking process; you may have a cheaper room that cannot be changed, canceled or refunded. This information forms part of these Terms and Conditions and should be read carefully before finalizing your booking. If you are unsure whether your hotel booking permits refunds for cancellation, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions.
If your booking is cancelled by the relevant hotel, generally that hotel’s terms and conditions will apply. Please directly contact our Customer Support Team (using the details in Section 1 of these Terms and Conditions) and we will help as part of our customer support services.
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Safet-Travel does not charge a processing fee for cancellations.
Any cancellations received after the cancellation deadline specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through Safet-Travel only. This applies to change of dates, extension of stay, early check in, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Support Team. We must be notified of all cancellations within our normal office hours from 09:00-17:30 (GMT+7).
Refund Policy
To request a refund, please contact our Customer Support Team (using the details in section 1 of these Terms and Conditions) as part of our customer support services.
Shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted in your confirmation email may result in a penalty charge being imposed by the hotel. Any penalty charge incurred will be deducted from the amount to be refunded.
Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation deadline is 14-30 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted prior to the due date noted in your confirmation email, will normally be fully refunded (Safet-Travel does not charge a processing fee for cancellations) within 14 days from the receipt date of the request. Any cancellation request submitted after the due date noted in your confirmation email will also be processed within 14-30 days, and any applicable penalty charge will be deducted from the amount refunded.
Shortened stays, in most cases, will be refunded within 14 days, net of any penalty charge applicable. However, if you notify us after checking out from the hotel, some shortened stay refunds may take longer than usual because some hotels may require extra time to confirm the exact dates of your stay. If your refund is likely to take longer than 14 days to process, we will notify you via email upon receipt of your request.
HOTEL RATINGS
Our guest ratings are based on verified reviews from users. Our star ratings are based on a combination of information, such as ratings provided directly by the hotels (including, where applicable, their star rating based on the standards in the country they are based), amenities, photos, guest reviews and price. This is to give you the best indication of the standard of the hotel. However, you acknowledge and agree that the star rating is an indication only, standards vary between countries and you are responsible for reviewing all of the information provided on the hotel on our Website/App, to ensure that you are happy with the standard of the hotel before booking.
7) RESTAURANT TERMS
RESTAURANT’S TERMS AND CONDITIONS
As highlighted under Section 1 of these Terms and Conditions, your booking is also subject to the relevant Supplier’s (in this case the restaurant you are booking in) terms and conditions. These can generally be found on the restaurant’s own website. If there are any inconsistencies between these Terms and Conditions and the restaurant’s terms and conditions, for e.g. where you have selected a cheaper buffet promotion that cannot be changed or refunded, these Terms and Conditions will apply. If you have any questions on the terms and conditions that apply to your booking, you can contact Customer Support Team (using the details in Section 1 of these Terms and Conditions) as part of our customer support services.
BOOKING PROCESS
We shall use reasonable endeavors to issue your restaurant booking confirmation within the time frame we notified you of during your booking process. If your restaurant booking confirmation is not issued within this time frame, please contact us using the details in Section 1 of these Terms and Conditions. For many of our restaurants, confirmation is instant. As soon as your booking is confirmed, we will email you to notify you of this and from this point onwards, your booking is guaranteed. If we are unable to confirm your booking, we will provide you with a full refund.
If, after your restaurant booking has been confirmed, you contact the restaurant directly and they cannot locate your booking, please do not worry. Your booking is still guaranteed; the restaurant may not have your personal information until closer to the booking date. If you have any concerns, please contact Customer Support Team using the details in Section 1 of these Terms and Conditions.
CHANGING YOUR BOOKING
In general, change of restaurant booking is not permitted under our system. However, you may directly contact the restaurant to request change of booking. Any changes on restaurant booking are subject to the availability and discretion of the restaurant.
CANCELLING YOUR BOOKING
We will have provided you with information on your rights to change or cancel your restaurant booking (and any associated fees) during your booking process; you may have selected a special buffet menu with promotion (cheaper price) that cannot be changed or refunded. This information forms part of these Terms and Conditions and should be read carefully before finalizing your booking. If you are unsure whether your restaurant booking permits changes and/or refunds for cancellation, please contact Customer Support Team using the details in Section 1 of these Terms and Conditions.
If your booking is changed or cancelled by the relevant restaurant, generally that restaurant’s terms and conditions will apply. Please contact Customer Support Team (using the details in Section 1 of these Terms and Conditions) and we will help as part of our customer support services.
In most cases, restaurant cancellations are not allowed. However, you may change your booking directly with the restaurant. Any changes on booking are subject to the availability and discretion of the restaurants.
NO-SHOW POLICY
Safet-Travel is committed to providing superior quality services to you and restaurants. To assist us in maintaining a consistently high level of service for the restaurants and their patrons, please note that all No-Show bookings are non-refundable.
If you are unable to cancel in advance of the booking time, Safet-Travel will send you an email to you know that our records indicate that you were no-show. By using the booking services, you agree to receive no-show notifications by email after a report that your booking was not honoured, whether or not that was in fact the case. You agree that all final no-show determinations will be made by Safet-Travel in its sole discretion. Any pre-payments of the bookings failed to cancel in advance as specified in your confirmation email will be treated non-refundable.
Refund Policy
In most cases, restaurant cancellations are not allowed, therefore refund is not applicable. However, you may change your booking directly with the restaurant.
If you are unsure whether your restaurant booking permits changes and/or refunds for cancellation, please contact Customer Support Team using the details in Section 1 of these Terms and Conditions.
RESTAURANT RATINGS
Our guest ratings are based on verified reviews from users. Our star ratings are based on a combination of information, such as ratings provided directly by the restaurants (including, where applicable, their star rating based on the standards in the country they are based), such as restaurant ambient, atmosphere photos, guest reviews and price. This is to give you the best indication of the standard of the restaurant. However, you acknowledge and agree that the star rating is an indication only, standards vary between countries and you are responsible for reviewing all of the information provided on the restaurant on our Website, to ensure that you are happy with the standard of the restaurant before booking.
8) TOUR GUIDE, TOURS PACKAGE AND TICKETS
(OTHER PRODUCTS ON OUR WEBSITE SUCH AS AIRPORT TRANSFER, ATTRACTION TICKET, CAR RENTAL, Tour Packages and ETC.)
SUPPLIER’S TERMS AND CONDITIONS
As highlighted under Section 1 of these Terms and Conditions, your booking is also subject to the relevant Supplier’s (in this case, for e.g., the car rental or airport transfer company etc) terms and conditions. These can generally be found on the Supplier’s own website. Where possible, we will have provided you with some important information at the checkout stage or with a link to the Supplier’s terms and conditions.
CHANGING, CANCELLING YOUR BOOKING
Please check the relevant Supplier’s terms for information on your rights to change or cancel your booking. Note that we may also have provided you with some information on your rights during your booking process, this information forms part of these Terms and Conditions.
If your booking is changed or cancelled by the relevant Supplier, generally that Supplier’s terms and conditions will apply. Please contact Customer Support Team (using the details in section 1 of these terms) and we will help as part of our customer support services.
8.1 LOCAL GUIDE’S TERMS AND CONDITIONS
CHANGE OR CANCELLING OF YOUR BOOKING
If you wish to change your booking with the Local Guide, you may cancel the existing booking and rebook a new one. Cancellation very on case-by-case basis.
Refund Policy
In the event of cancellation (if your booking is entitled for refund) a refund request has to be made immediately once you have cancelled your booking.
If the request is successful, a full refund excluding any other fee. that may apply will be transferred to you based on your payment method. It might take up to 30 business days to reflect on your bank account.
8.2 Activities (Tickets) TERMS AND CONDITIONS
CANCELLING AND REFUND OF YOUR BOOKING
You may cancel your ticket within the cancelation period, as stated at the time of booking process. Cancellations vary on a case-by-case basis. A ticket canceled with the required notice will be refunded to the credit card you used to purchase such a ticket.
In the event of cancellation (if your booking is entitled for refund) a refund request has to be made immediately once you have cancelled your booking.
If the request is successful, a full refund excluding any other fee. that may apply will be transferred to you based on your payment method. It might take up to 30 business days to reflect on your bank account.
8.3 TOUR PACKAGE’S TERMS AND CONDITIONS
CANCELLING AND REFUND OF YOUR BOOKING
You may cancel your ticket within the cancelation period, as stated at the time of booking process. Cancellations vary on a case-by-case basis. A ticket canceled with the required notice will be refunded to the credit card you used to purchase such a tour package.
In the event of cancellation (if your booking is entitled for refund) a refund request has to be made immediately once you have cancelled your booking.
If the request is successful, a full refund excluding any other fee that may apply will be transferred to you based on your payment method. It might take up to 30 business days to reflect on your bank account.
8.4 CAR RENTAL TERMS AND CONDITIONS
BOOKING PROCESS
Except in case of Instant Confirmation, your booking is not instantly confirmed. We shall use reasonable endeavors to issue your car rental booking confirmation within the time frame we notified you of during your booking process. If your car rental booking confirmation is not issued within such time frame, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions.
If, after your car rental booking has been confirmed, you contact the car rental company directly and they cannot locate your booking, please do not worry. Your booking is still guaranteed; the car rental company may not have your personal information until closer to the booking date. If you have any concerns, please contact us using the details in section 1 of these terms
INSTANT CONFIRMATIONS
If it’s instant confirmation that means your booking is guaranteed once your booking is successful. Normally you will find an [Instant Confirmation SIGN/LOGO] next to the car photo.
NON-INSTANT CONFIRMATIONS
For some of our car rental partners, confirmation is NOT INSTANT. In this case a re-confirmation process is required, usually within 24 hours from your booking time. We will email you to notify you of this within the time frame and once you have received our confirmation email, from this point onwards your booking is guaranteed. If we are unable to confirm your booking, we will provide you with a full refund.
One way rental
One-way rentals are available in all locations in Thailand. An extra cost will be applied depending on the collection location and the returning locations. You shall be responsible to pay the one way rental fee in accordance with the Supplier’s policy, which shall be notified to you during your booking process.
Driver’s Age
In general, driver’s age between 25 to 65 years are accepted by most Suppliers. If you are outside the said age limitations, you may not be able to rent a car. Some operators may accept your age with an extra rental charge, which shall be notified to you during the booking process.
Insurance
In general, all car rental is covered by first class insurance, loss damage waiver, theft protection, third party insurance, personal accident insurance, and unlimited mileage. There are optional coverage extension that you may consider, such as zero excess coverage. Price varies depending on the operator.
CHANGING YOUR BOOKING
If you changed your mind and would like to change your booking for whatever reasons. You may cancel your existing booking and re-book a new one. The Cancellation Policy will apply to your request.
CANCELLING YOUR BOOKING
We will provide you with information on your rights to cancel your booking, including any associated fees, during your booking process. If you are unsure whether your car rental booking permits refunds for cancellation, please contact our Customer Support Team using the details in Section 1 of these Terms and Conditions.
9) HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy and Cookie Statement (Privacy and Cookies Policy).
10) LIABILITY
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Much of the information on our Website has been provided by the relevant Suppliers and/or users of our Website/App who have provided reviews of the travel products. We will endeavor to ensure that the information is accurate and complete, however, we shall not be liable for any loss or damage incurred by you as a result of the inaccuracy or incompleteness of the information.
We shall not be liable for any loss or damage incurred by you as a result of:
Please note that we only provide our Website/App for domestic and private use. You agree not to use our website for any commercial or business purposed, and we have no liability to you for any loss of profit, loss of busines, business interruption, or loss of business opportunity.
Breach of These Terms and Conditions by You
You are responsible for any losses suffered by us as a result of any use by you of our Website/App and/or booking services which is not in accordance with these Terms and Condition.
Failure to comply with these Terms and Condition may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our Website/App and/or our booking services.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our Website.
• Issue of a warning to you.
• Legal proceedings against you for compensation under laws including reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably consider necessary or as required by law.
11) NO JOINT PROVISION OF SERVICES WITH SUPPLIERS
You acknowledge that Safe T Travel Co., Ltd. does not operate or own any license to operate airline or transportation or hospitality or restaurant or tour guide services, which are listed on our Website/App. We only provide booking services and therefore shall not have any joint liability with any of the Suppliers.
We are not a service agent of any of our Suppliers in foreign countries. No writs or summons of disputes against any of our Suppliers in foreign countries shall be served on us.
12) COMPLAINTS
If you have any questions or complaints about our Website or booking services, please contact our Customer Support Team using the details in Section 1 of these Terms and Condition.
13) GOVERNING LAW
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of Thailand.
You acknowledge and agree that the Courts of Thailand shall have sole jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Condition or their subject matter or formation.
14) LANGUAGE
Where the original English version of these terms has been translated into other languages, the English version shall prevail in the event of any inconsistencies between the versions.
15) GENERAL
These terms are between you and us. No other person shall have any rights to enforce any of these terms.
If any court or relevant authority finds that part of these Terms and Conditions to be illegal, the rest shall not be affected and will continue in full force and effect.
Any delay in enforcing these Terms and Conditions shall not be deemed to be waving of any of our rights to take any legal action against you at a later date.
